Locked out!

Locked out!

Postby Bigfella237 » Sat Jun 02, 2012 6:57 pm

Posting on behalf of Garry who's forum membership seems to have vanished? He hasn't been able to log in for a week and his name seems to have disappeared from the membership list?

Any ideas?

Andrew
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Re: Locked out!

Postby matthewn1983 » Sat Jun 02, 2012 7:03 pm

Who? lol
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Re: Locked out!

Postby scanSydney » Sun Jun 03, 2012 6:40 pm

Hi Andrew.

I'll have a look in the backend for his username. Is it 'Garry'?

Does he know when he was last able to log in? Every 4-6 months, a user pruning session is run, with criteria of not having logged in for 6+ months, and with 0 posts - but would it be safe to assume he doesn't fit that criteria?

The web host has also been having some significant troubles lately, but I wouldn't think it had affected the database at all.
Last edited by scanSydney on Sun Jun 03, 2012 6:44 pm, edited 1 time in total.
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Re: Locked out!

Postby scanSydney » Sun Jun 03, 2012 6:43 pm

I just had a look.

Garry is definitely still there! It's indicating his profile details had changed recently, and the forum would have sent him an email for him to reactivate his account with a link. Could you ask him to double check his inbox/junk mail?

Not to worry though, he's definitely still in the database from what I can see!
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Re: Locked out!

Postby scanSydney » Sun Jun 03, 2012 6:45 pm

Bigfella237, sorry about the flood of posts. I've just forced an activation on his account, so it hopefully should be ready to go.

Let me know if he's still having problems.
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Re: Locked out!

Postby matthewn1983 » Sun Jun 03, 2012 7:02 pm

messaged passed on via other channels
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Re: Locked out!

Postby Bigfella237 » Sun Jun 03, 2012 7:18 pm

Sorry I didn't get to answer earlier, been out all afternoon... Thanks to all and hopefully Garry is now good to go?

Andrew
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Re: Locked out!

Postby Bigfella237 » Fri Aug 31, 2012 8:33 pm

Another appeal for help, this time on behalf of Dave (member name "bathurstscan"), he had to change his email address, was automatically made inactive and has been unable to log into the forum for 2 days.

Any assistance would be greatly appreciated!

Andrew
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Location: In geosynchronous orbit above the Far South Coast of NSW, Australia

Re: Locked out!

Postby scanSydney » Sun Sep 09, 2012 7:32 pm

Hey mate,

Had some serious server problems over the last week, saw his email about it too. His account is now reactivated and all should be good.

Cheers.
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